27 A, Hazra Road, Kolkata 700 029. +91 33 4040 4743/ 44 info@garvca.com

 
     
   
 
 
     
   
 

Mystery Audit & Surveys

Mystery Shopping is aimed to determining the prevailing market operating price of the products and analysing other parameters covering customer experience providing objective reporting leading to meaningful action points.

  • Prevailing Market Operating Price
  • Brand Compliance
  • Customer Experience Rating
  • Competition Preference by Sales persons
  • Service Level Quality Assurance
  • Store Ambience
  • Schemes Effectiveness Audit
  • Customer Follow up
  • Market pulse
  • Competition information
  • Surprise Stock Audits
  • Sourcing, training and deployment of Diverse Shoppers
  • Conducting Mystery Audit for the outlets
  • Data Collection
  • Useful MIS and Analytical reports
  • Use of Latest technology & Software
  • Developing detailed reports on market price, price variations, customer feedback, hygiene, etc.
  • Developing a network of skilled freelance auditors conversant with the products.

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